I went to Transmission Specialist to have an independent look & inspection, as my SUV’s dealership was offering work-jobs that were unusually unexpected & also very expensive. The work solicited in question was a Torque Converter Seal Leak. Previous to this, I had recently gone to my SUV’s Infiniti dealership for a simple scheduled maintenance oil change at 57K. SUV is babied, has its own spot in my garage, well maintained. Despite its 57K miles 7 year old status, it’s like spanking brand new inside & out. It has had no major issues, and where its parked in the garage... has absolutely no stains. So, at the conclusion of my simple scheduled oil change visit with the Infiniti dealership, they surprised informed me the SUV needed a handful of work that “can be scheduled”. EFI clean-up ($248), clean of of EF systems ($268), 60K package ($1,499).... a “Torque Converter Seal Leak ($3,990). This did not sit well for me that night, and I reflected back on the multiple upsolds I had with Infiniti. I started researching reputable transmission service workshops in my community area. Transmission Specialist (TS) was recommended well in the internet. The following day, I gave a call to TS’, and a very kind accommodating gentleman, Don took my call, and we were able to discuss my predicament. I had the SUV scheduled with TS without hassle. Upon my first visit with them, they were very friendly, accommodating, and their front desk personnel Donna is very courteous and prompt. They took my SUV in, and assured me they were going to look into this with concern. After some hours, I had a very courteous callback message from Donna stating the car is done. I called back to find they are not charging me anything, as there was not anything they could see that would strongly validate a torque converter leak. They had thoroughly inspected, and had taken close-up pictures that they showed me. Additional discussion with one of their tech added reassurance to me, as he explained well the status of their find. I sincerely appreciate the honesty of TS. They are very easy to speak to. Beneath the veneer of outright professionalism, I also strongly sense a side of human care & understanding. I would greatly recommend this business, and it has earned my valued trust. -A.C., MD- Auburn, WA
Thank you very much for the chance to take care of your concerns. Hope we have been helpful and don't hesitate to contact us if you need anything else
- Transmission Specialists Algona