Dropped off, easy a bit crowded in parking lot. They called me 4 hours later, I picked it up, price was below quote. Gave 4 stars as the lot was too crowded and mask requirment with screens made it impossible to hear or communicate with this hearing impaired customer, not really their fault.

I went to Transmission Specialist to have an independent look & inspection, as my SUV’s dealership was offering work-jobs that were unusually unexpected & also very expensive. The work solicited in question was a Torque Converter Seal Leak. Previous to this, I had recently gone to my SUV’s Infiniti dealership for a simple scheduled maintenance oil change at 57K. SUV is babied, has its own spot in my garage, well maintained. Despite its 57K miles 7 year old status, it’s like spanking brand new inside & out. It has had no major issues, and where its parked in the garage... has absolutely no stains. So, at the conclusion of my simple scheduled oil change visit with the Infiniti dealership, they surprised informed me the SUV needed a handful of work that “can be scheduled”. EFI clean-up ($248), clean of of EF systems ($268), 60K package ($1,499).... a “Torque Converter Seal Leak ($3,990). This did not sit well for me that night, and I reflected back on the multiple upsolds I had with Infiniti. I started researching reputable transmission service workshops in my community area. Transmission Specialist (TS) was recommended well in the internet. The following day, I gave a call to TS’, and a very kind accommodating gentleman, Don took my call, and we were able to discuss my predicament. I had the SUV scheduled with TS without hassle. Upon my first visit with them, they were very friendly, accommodating, and their front desk personnel Donna is very courteous and prompt. They took my SUV in, and assured me they were going to look into this with concern. After some hours, I had a very courteous callback message from Donna stating the car is done. I called back to find they are not charging me anything, as there was not anything they could see that would strongly validate a torque converter leak. They had thoroughly inspected, and had taken close-up pictures that they showed me. Additional discussion with one of their tech added reassurance to me, as he explained well the status of their find. I sincerely appreciate the honesty of TS. They are very easy to speak to. Beneath the veneer of outright professionalism, I also strongly sense a side of human care & understanding. I would greatly recommend this business, and it has earned my valued trust. -A.C., MD- Auburn, WA

Don is the guy to go too very loyal and upfront and will get it taken care of for you !!

Other than the computer service not intended but was required for part of the warranty on the transmission to be completed the overall experience was horrid of three months waiting but I made up time with driving a Dodge Charger which was way fun and for $3 more at his discount as well fair and easy to work with and always happy on the phone 2 handle your business

Thank you for the great job you did.

I had the shop work on my xterra (new clutch and flywheel). I have been driving with my new clutch and flywheel for a couple weeks. Everything is working great. Don was very professional and knowledgeable. They initially found an issue post clutch install. The team worked on the car until they found the root cause. I was very pleased with how committed the team was in getting the job done and done right. No up charge or extra cost. I would recommend this business for anyone who has transmission or mechanic needs.

They got the job done quickly for a good price and my car is driving way better!

Very experienced staff & mechanics solved my tough problem, that my regular mechanic could not.

There were some time glitches but once the job was started, they finished in good time and I was able to pick the car up the following morning. So far so good on the transmission services just as I expected. I do not drive a lot, but I am giving it a thorough test though not abusing it. Thanks, guys! Robin Russell